Refund policy

Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward returns and exchanges process for unworn items in their original condition.

• Items can be returned or exchanged within 14 days of purchase.
  
  

• The item must be unused, unwashed, and in its original packaging with all tags attached.
  
  

• Returns and exchanges are only accepted for unworn items that are free from stains, odours, or any damage.
  
  

• Customers are responsible for return and exchanges shipping costs unless the item is faulty or incorrect - In case of faulty or incorrect, contact us here with order details.
  
  

• Exchanges are accepted for colour or size, subject to stock availability.
  
  

• To initiate returns and exchanges, contact us here with order details.
  
  
• Returns without prior contact with our customer service will not be accepted and are not eligible for a refund.
  
  

• Refunds will be processed within 7-10 business days after receiving the returned item. The refund will be issued to the original payment method.
  

• Refund request can be initiated 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Right to Return
You have 14 days from the date you receive the last item in your order to notify us that you wish to return it. Once you've told us, you then have a further 14 days to send the goods back to us.

Return Shipping
Return shipping costs are the customer's responsibility, unless the item is faulty, damaged, or incorrect, in which case we'll cover the cost.

Refunds
Once we receive your returned item(s), we'll process your refund within 14 days. This will include the price you paid for the item(s) and the standard delivery charge — if you chose an express or premium delivery option, only the cost of standard delivery will be refunded.

Exemptions
Some items cannot be returned for hygiene and safety reasons, including but not limited to:

• Underwear, socks, and other intimate apparel
• Combs, hairbrushes, and similar personal-care items
• Custom-made or personalised products (e.g. personalised thobes)

These items can only be returned if faulty or not as described.

Payment

• We accept payments via various payment methods such as credit/debit cards, Shop Pay and PayPal.
  
  
• All transactions are processed securely to ensure your payment information is protected.
  
  
• Customers are responsible for any applicable taxes or duties.
  
  
• Orders will only be processed once payment is successfully received.
  
  
• If you encounter any payment issues, please contact us here with order details.