Customer Support

Shipping

Domestic (UK) Orders

• Free Shipping.
  
  
• Orders are processed and shipped within 3-5 working days.
  
  
• Tracking information will be provided once the order is shipped.
  
  
• Contact us here if you need express shipping
  
  
• Any questions  contact us here with order details.

International Orders

• Free Shipping.
  
  
• Orders are processed and shipped within 2-3 working days.
  
  
• Delivery times vary by country and can take 6-8 working days, depending on location and customs processing.
  
  
• Tracking information will be provided once the order is shipped.
  
  
• Customers are responsible for any customs duties or taxes imposed by their country.
  
  
• If you refuse a shipment from us, you are responsible for the charges and costs.
  
  
• Contact us here if you need express shipping
  
  
• Any questions, please contact us here with order details.

Payment

• We accept payments via various payment methods such as credit/debit cards, Shop Pay and PayPal.
  
  
• All transactions are processed securely to ensure your payment information is protected.
  
  
• Customers are responsible for any applicable taxes or duties.
  
  
• Orders will only be processed once payment is successfully received.
  
  
• If you encounter any payment issues, please contact us here with order details.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward returns and exchanges process for unworn items in their original condition.

• Items can be returned or exchanged within 14 days of purchase.
  
  

• The item must be unused, unwashed, and in its original packaging with all tags attached.
  
  

• Returns and exchanges are only accepted for unworn items that are free from stains, odours, or any damage.
  
  

• Customers are responsible for return and exchanges shipping costs unless the item is faulty or incorrect - In case of faulty or incorrect, contact us here with order details.
  
  

• Exchanges are accepted for colour or size, subject to stock availability.
  
  

• To initiate returns and exchanges, contact us here with order details.
  
  
• Returns without prior contact with our customer service will not be accepted and are not eligible for a refund.
  
  

• Refunds will be processed within 7-10 business days after receiving the returned item. The refund will be issued to the original payment method.

Sizing

Finding the perfect fit for your thobe is essential for comfort and style.

Please use the charts below as a rough guideline to measurements. Sizes may vary as reflection of their individual look and fit.

If you are between sizes, we recommend sizing up for a looser fit or down for a more tailored look.

When in doubt, our customer service team are always happy to assist with any sizing questions - contact us here!